Course Details

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HCS Intermediate - Customer On-Boarding (HCSI-COB) 1

Prerequisites
HCS Intermediate - Customer On-Boarding (HCSI-COB) version 1.0 is a 4 day instructor-led course offered by Cisco Learning Services. This course focuses on on-boarding HCS customers in CUCDM 10.1.2 environment.
Course Content
Upon completion of this course, students will be able to: Module 1: HCS Architecture and Models œ Describe the high level on boarding process for HCS customers œ Describe the relationship between CUCDM, HCM-F and applications in an HCS deployment
Course Outline
Upon completion of this course, students will be able to: Module 1: HCS Architecture and Models œ Describe the high level on boarding process for HCS customers œ Describe the relationship between CUCDM, HCM-F and applications in an HCS deployment œ Describe the high level licensing model for HCS deployments Module 2: CUCDM Initial Configuration œ Describe the hierarchy structure used by CUCDM to partition and provision customers œ Describe and demonstrate how to add and synchronize the HCM-F from CUCDM œ Describe and demonstrate how to create and manage the Provider on CUCDM œ Describe and demonstrate how to create and manage a reseller and customer on the Module 3: Provisioning UC Devices œ Describe the provisioning of dedicated and multi-tenanted CUCM, IM&P and Cisco Unity Applications as well as provisioning WebEx cloud services. œ Describe and demonstrate how to create a Network Device List in CUCDM Module 4: Dial Plans: œ Describe how internal calls are routed and the types of dial plans preconfigured into CUCDM œ Describe how external calls are classified and normalized before Class of Service (CoS) is applied œ Describe how CoS mechanisms are applied œ Describe how calls are routed œ Describe and configure numbering plans œ Describe and configure voice mail services
Who Should Attend
This course is designed for technical professionals who need to know how to administer their HCS Environment using CUCDM 10.1.2. This course will cover the HCS solution overview and explain system features and how to on-board customers to the platform. The primary audience for this course includes: œ System engineers œ Technical support personnel œ Channel partners, resellers
  • Career Certifications

  • Technology

    Optical

  • Delivery

  • Duration

     4  Days

Currently there are no scheduled offerings for this course.